UE Portal Privacy Policy – How We Protect Your Data

1. Overview

UE Portal takes the privacy of its players seriously. As a platform designed specifically for Pakistani players, we understand that your personal information — including your contact details, payment data, and account activity — needs to be handled responsibly and kept secure.

This Privacy Policy explains in plain language what data UE Portal collects when you register and use the platform, why that data is collected, how it is stored and protected, and what options you have when it comes to managing your own information. We have written this policy to be as straightforward as possible so that every player understands exactly what they are agreeing to.

This policy applies to the UE Portal website, the UE Portal mobile app, and all associated services. If you have any questions about anything covered in this document, details for getting in touch with us are at the end of this page.

2. Data We Collect

UE Portal collects personal data in several ways — directly from you when you register or use the platform, automatically through the platform's technical systems, and through payment providers when you make transactions. Below is a summary of the types of data we collect:

We do not collect any data that is not necessary for operating the platform and providing services to you. Sensitive data such as CNIC details is only requested when identity verification is required — for example, to process a withdrawal above a certain threshold or to comply with anti-fraud checks.

3. How We Use Your Data

Every piece of data collected by UE Portal has a specific purpose. We do not collect information speculatively or retain it beyond the period for which it is needed. The main purposes for which your data is used include:

• Account management: Creating and maintaining your player account, verifying your identity, and keeping your account secure.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards, as well as processing withdrawal requests to your registered payment method.
• Delivering platform services: Providing access to live casino games, fish games, sports betting markets (including cricket, PSL, football, and Esports), and promotions.
• Fraud prevention and security: Detecting unusual activity, preventing multi-accounting, and protecting the integrity of the platform for all players.
• Responsible gaming compliance: Monitoring account activity in line with responsible gaming commitments — for example, flagging patterns that may indicate problematic behaviour.
• Customer support: Responding to queries, resolving account issues, and communicating important account information.
• Platform improvements: Analysing aggregated, anonymised usage patterns to improve platform performance and user experience.
• Promotions and offers: Notifying you of relevant bonuses, special events, and cricket season promotions if you have opted in to communications.

4. Payment Data

Payment processing on UE Portal is handled in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a card, certain financial details are necessarily processed to complete the transaction.

• Payment data is shared only with the relevant payment provider involved in a specific transaction — no more than what is required to process that transaction.
• UE Portal does not store full card numbers, PINs, or mobile wallet passwords. These are handled entirely by the respective payment providers under their own security standards.
• Your transaction history on UE Portal — deposits, withdrawals, and balances — is maintained as part of your account record for the duration your account remains active.
• All financial data transmitted between your device and UE Portal is protected by SSL encryption.

5. Data Sharing

UE Portal does not sell your personal data to third parties under any circumstances. Data is shared externally only in specific, limited situations that are necessary to operate the platform:

• Payment providers: JazzCash, Easypaisa, Raast, banking partners, and card processors receive only the data required to process your specific transaction.
• Identity verification services: If third-party verification tools are used to confirm your identity during KYC checks, minimal required data is shared for that purpose only.
• Technology and hosting providers: The infrastructure that runs UE Portal may involve third-party services. These providers operate under contractual obligations to protect your data and are not permitted to use it for any other purpose.
• Legal and regulatory requirements: In situations where UE Portal is legally obliged to disclose information — for example, in response to a valid legal process — the minimum required data will be provided.

No marketing companies, data brokers, or advertising networks receive your personal information from UE Portal.

6. Cookies & Tracking

UE Portal uses cookies and similar technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your session, and ensuring secure access to your account. These cannot be turned off without breaking basic platform functionality.
• Performance cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions start and end, and how long players spend in different sections. This data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to reset them each visit.
• Analytics cookies: Help us understand overall platform usage patterns so we can improve performance and fix issues. No individual player is identified through analytics data.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform. Blocking performance and analytics cookies will not affect core functionality but may limit our ability to improve the platform over time.

7. Data Retention

UE Portal retains your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods depend on the type of data:

• Account and identity data: Kept for the duration your account is active and for a period of up to five years after account closure to allow for fraud investigations, dispute resolution, and compliance with applicable recordkeeping requirements.
• Transaction records: Financial records including deposit and withdrawal history are retained for up to seven years in line with standard financial recordkeeping practices.
• Support communications: Records of support interactions are retained for up to three years to allow for follow-up and quality assurance.
• Technical and log data: IP addresses, login records, and session logs are retained for a shorter period, typically up to 12 months, and are used primarily for security monitoring.

When data is no longer required, it is deleted or anonymised. You may request earlier deletion of certain data — see the Your Rights section below for details on how to do this.

8. Data Security

Protecting your data is a core responsibility at UE Portal. We apply multiple layers of security to safeguard your personal and financial information against unauthorised access, loss, or misuse.

• SSL encryption: All data transmitted between your browser or app and UE Portal's servers is encrypted using industry-standard SSL/TLS protocols. This protects your login details, account information, and transaction data while in transit.
• Secure storage: Personal data stored on UE Portal's systems is held in secured environments with restricted access. Only authorised personnel have access to player data, and access is logged.
• Password protection: Account passwords are stored using hashing techniques — plain-text passwords are never stored on our systems.
• Fraud monitoring: UE Portal's systems continuously monitor for suspicious account activity, unusual login patterns, and potential unauthorised access attempts.
• Access controls: Internal access to player data follows a need-to-know principle. Staff members can only access data that is relevant to their specific role.

9. Your Rights

As a UE Portal player, you have rights regarding your personal data. These include:

• Right to access: You can request a copy of the personal data UE Portal holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or outdated — for example, a change in your mobile number or address — you can request that it be updated.
• Right to deletion: In certain circumstances, you can request that your personal data be deleted. Note that some data may need to be retained for legal, financial, or security reasons even after an account closure request.
• Right to restrict processing: You can ask UE Portal to limit how your data is used in specific situations, for example if you believe data held about you is inaccurate while it is being reviewed.
• Right to withdraw consent: Where data processing is based on your consent — for example, receiving promotional communications — you can withdraw that consent at any time.
• Right to object: You can object to certain types of processing, such as use of your data for analytics or platform improvement purposes.

To exercise any of these rights, log into your UE Portal account and use the support contact option, or reach out to the platform team. We aim to respond to all data-related requests within a reasonable timeframe. Identity verification may be required before fulfilling a data request to ensure we are releasing information to the correct person.

10. Minors

UE Portal is strictly an adults-only platform. Players must be 18 years of age or older to register and use the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a player under 18 has registered an account, the account will be closed immediately and any data associated with that account will be deleted in line with our data retention practices. Any funds deposited by a minor will be handled according to our Terms and Conditions.

If you are a parent or guardian and believe your child has created an account on UE Portal, please contact us immediately so we can address the situation promptly.

11. Policy Changes

UE Portal may update this Privacy Policy from time to time. When we make material changes, the "Last updated" date at the top of this page will be revised, and where appropriate, a notice may be posted on the platform to make sure active players are aware of the update.

We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of UE Portal after any update to this Policy constitutes acceptance of the revised terms.

Minor updates — such as clarifications to existing language or formatting changes — may not be individually announced but will always be reflected in the updated date at the top of this page.

12. Contact & Queries

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, you can reach the UE Portal support team directly through the platform once you are logged in.

For general privacy enquiries, you can also reach us at the support email listed in the footer of this page. We treat all privacy-related communications as a priority and aim to respond promptly.